Privacy Policy

Advice Electronics Ltd. ("the Company", "we", "us") respects the privacy of users of the Advice EV mobile application ("the App"). This document explains what data we collect, why, how we store and share it, and your rights under Israel's Protection of Privacy Law, 5741-1981, and applicable international standards.

1. Who We Are

Advice Electronics Ltd., the operator of the Advice EV app — an electric vehicle charging service for Israel.

• Email: support@advice-ev.co.il
• Phone: +972-3-9000900
• Website: advice-ev.com

2. Data We Collect

2.1 Account Information (at signup)

• Full name
• Email address
• Phone number
• Password (hashed, never stored in plain text)

2.2 App Usage Data

• Charging history (date, station, connector, energy delivered, duration, amount)
• Favorite stations you've saved
• In-app activity (to improve user experience)

2.3 Location Data

• Precise device location — required to display nearby charging stations
• Location is requested only when the app is in use and is not retained on our servers

2.4 Payment Data

• Credit card details are processed by our payment provider, Yaad Sarig Payment Systems Ltd. (PCI-DSS compliant)
• We do not store full card numbers — only a tokenized reference and the cardholder name

2.5 Device Identifiers

• Push notification token (FCM) — for delivering charging status alerts
• Operating system version and device model — for crash diagnostics

2.6 Diagnostic & Crash Data

• Anonymous error reports — to identify and fix bugs
• Performance metrics — to improve app stability

3. How We Use Your Data

• Operating the charging service (start, monitor, end charging sessions)
• Processing payments and issuing invoices
• Sending notifications about charging status, billing, and important updates
• Improving the app and user experience
• Customer support
• Compliance with legal and regulatory requirements (tax invoices, bookkeeping)

4. Data Sharing with Third Parties

We do not sell personal data. We share data only with the following service providers, strictly for service delivery:

• Yaad Sarig Payment Systems Ltd. — for payment processing
• Google Firebase Cloud Messaging — for delivering push notifications
• Apple Push Notification Service — for routing notifications to iOS devices
• Legal authorities — only when required by binding legal order

5. Data Retention

Account data is retained as long as your account is active. Billing and invoice data is retained for seven years per Israel Tax Authority requirements. Anonymous crash data is retained for up to 90 days.

6. Data Security

• All communication encrypted with HTTPS / TLS 1.3
• Passwords stored with one-way hashing (bcrypt)
• Optional biometric authentication (Face ID / Touch ID)
• Payments processed under PCI-DSS standard
• User data access restricted to authorized personnel only

7. Your Rights

Under Israeli privacy law you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Receive your data in a portable, machine-readable format
• Object to processing for marketing purposes

To exercise any of these rights, email support@advice-ev.co.il. We will respond within 30 days.

8. Account Deletion

You can request full deletion of your account at any time:

• In-app: Settings → Delete Account
• Email: support@advice-ev.co.il

Deleted account data is removed within 30 days, except billing data required for legal retention.

9. Children Under 16

The app is not intended for users under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Policy

This policy may be updated periodically. Material changes will be notified to users via in-app alert or email at least 30 days in advance.

11. Contact Us

For any privacy-related questions or requests:

• Email: support@advice-ev.co.il
• Phone: +972-3-9000900
• Hours: Sunday-Thursday, 09:00-17:00 (Israel time)